IMPORTANT NOTE: Due to the ongoing COVID19 pandemic, our call center is not operational till further notice. In case of any urgent assistance required, please write to us at Alternatively you can also send across your queries through our feedback page - and specify your jurisdiction along with the web reference number (if applicable).
Indian visa services have been discontinued until further notice. Foreign nationals required to visit India for compelling reasons may contact the nearest Indian Embassy/Consulate.


The definition of CKGS and the Applicant as defined in Terms & Conditions are applicable for the Disclaimer policy. Please note that acceptance of an application is no evidence of approval of the application. Dispatch / return / collection of documents do not imply that the application is granted. The approval of the application is the sole prerogative of the Embassy / Consulate.
CKGS does not guarantee the outcome of any application, or the time within which, the outcome is achieved. All applications are adjudicated by the Embassy / Consulate. CKGS has NO role to play in the final decision NOR does CKGS control the type / term granted by the Embassy / Consulate. The Embassy / Consulate may also grant a lesser duration than the request of the Applicant. There will be NO refund or reduction in fees, irrespective of the status of the decision and / or if a lesser duration is granted by the Embassy / Consulate.

CKGS recommends that the Applicants do not purchase tickets and / or make accommodation nor any other bookings / costs which cannot be cancelled without cost prior to the issuance of the applied service.
Important: Applicant must ensure that they enter their correct & contactable personal details such as email address, mobile number, address (even if the application is filled by own or through an authorized Third party agent) on both the CKGS form and the Govt. form. Documents will be returned to the address stated in the application form only. If the applicant has changed his/her address, then valid proof of new address will be required at the time of submission of the application to CKGS. Do not submit the agents' email address and or mobile / other number.

CKGS has been authorized by the Government of India for processing Visa, OCI, PIO & Renunciation application. Only certain third party agents have been authorized by Government to submit the application on the applicant's behalf through propriety software. As per Embassy / Consulate's instructions, if CKGS receives applications through unauthorized travel agents, it may be returned back unprocessed by CKGS. If any application is found to have details of the third party agent masquerading as applicant and sending the applications instead of the applicant; then such applications will be returned unprocessed by CKGS.

In case of applications received through authorized third party Agents, CKGS will send its communication by email to both the Applicant / Agent to the email IDs provided. The email and mobile provided on the Government of India online forms must belong to the applicant and must be contactable in case of any further communication. CKGS bears no responsibility / liability if the Applicant or the third party Agent does not respond to the 'Track and Trace' / Mobile / email / and / or any other communication of CKGS. CKGS will not be responsible if there is no communication / miscommunication / delay in communication by the Agent to the Applicant or vice versa. The responsibility of CKGS ends the moment it has made such communication to the Applicant to Third Party Agent. In case any applications are being sent by unauthorized agents, the possibility of rejection / non-processing lies solely with the Applicant and the said agent.

It is the responsibility of the applicant to send the application in complete and accurate state in terms of Government forms, CKGS forms, choice of service type and category, payments and all forms and documents as per the relevant checklists. The onus of the data submitted is on the Applicant alone and CKGS will not be liable for the same.

The Applicant can track the application status on the CKGS website or by logging onto our mobile application Please note that all communication will be by email on the email ID which by the Applicant in the application form which must be his / her email ID. If the Applicant applied through third party then please liaise directly with your representative.
In case the application is not complete, including non-payment / shortfall of payment the Applicant will be informed by email of the deficiency / s in the application. The application will be returned to the Applicant if the deficiency / s are not completed within the stipulated time frame and refund of the fees will be as per the refund policies set out in the Terms and Conditions. In case the application is submitted by CKGS to the Embassy / Consulate and returned due to deficiency /s, no fees whatsoever will be refunded. Please refer to the Abandoned Policy in our Terms and Conditions.

The Embassy / Consulate reserves the right to call an Applicant for a personal interview or ask for additional document / s beyond what may be listed on the website and which must be provided by the Applicant on the receipt of information to do so. The website contains the required information in connection with the Services. The said website will be updated as per the instructions of the Embassy / Consulate and will change from time to time. The Applicants can track the application status on the CKGS website or by logging onto our mobile application Dispatch / return of documents are also subject to the Shipping Service Provider Terms and Conditions. If a pre-paid envelope has been provided by the Applicant's own Shipping Service Provider, CKGS will not be responsible / liable for the same in any manner.

Except for the refund or reimbursements of fees as stated in the Refund Policy, CKGS would not be liable to the Applicant in any manner for any applications made, including liability in or under contract, negligence, tort, statute or otherwise howsoever and / or for any injury, death, loss or damage as a result of deficiency and / or delays and / or rejections of such applications for any reason on the part of the concerned Embassy / Consulate or transmission delays or loss of passport or documents due to act or default of the concerned shipping company.

Should the Applicant decide to avail the return shipping facility from CKGS, the documents will be returned only to the Applicant's registered present address or permanent address as specified in the shipping order. In case of a change of address for the return shipping, CKGS will be unable to assist with this change request and does not take any liability / responsibility for such claims that may arise.

No employee of CKGS has the authority whatsoever to change, amend, amplify or withdraw these Disclaimer terms and conditions.

This Disclaimer should be read in conjunction with the Declaration & Undertaking, Terms & Conditions, relevant Document Checklist and Forms and the Privacy Policy.
The information contained herein (including any accompanying document /s) is / are confidential and is /are intended solely for the addressee (s) only and may constitute privileged information.

If the Applicant has erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document /s is / are strictly prohibited and is / are unlawful. The organization is not responsible for any damage caused by a virus or alteration of the email by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of CKGS.